FAQs
Welcome to the Simple Country Living Shop FAQ. We're an Australian-made small business handcrafting macramé pet accessories, leads, collars, bandanas, and sustainable home goods from our studio in Adelaide, South Australia. If you can't find your answer below, please get in touch — we'd love to help.
Orders & Shipping
When will my order ship?
All of our products are handmade to order, so please allow 5–7 business days for us to create and quality-check your item before it's dispatched. Once your order ships, you'll receive an email confirmation with tracking details. Delivery via Australia Post typically takes a further 7–10 business days depending on your location.
Is delivery free?
Yes! We offer free standard delivery on all Australian orders over $65. For orders under $65, a delivery fee applies based on Australia Post's standard rates, calculated at checkout.
Do you deliver locally?
Yes — if you're local to Adelaide, we may be able to arrange a collection point or local delivery. Please contact us before placing your order so we can sort out the details for you.
Do you ship internationally?
At this stage we ship within Australia only. If you're based overseas and would love one of our products, feel free to reach out and we'll see what we can do.
Payments
What payment methods do you accept?
We accept all major credit and debit cards including Visa and Mastercard, as well as Shop Pay. If you have any questions about payment, please contact us.
Products & Sizing
Where do your products come from?
Almost everything in our shop is handmade to order right here in Adelaide, South Australia. We source our materials locally — including from second-hand and charity stores — so your purchase supports both our small business and the local community. Our cups and mugs are the exception and are not handmade.
Are your products eco-friendly?
Sustainability is at the heart of what we do. We use recycled and locally sourced materials wherever possible, transforming them into beautiful, long-lasting products. By shopping with us, you're supporting a circular economy and local South Australian charities.
What size collar does my dog need?
Because neck size can vary widely between breeds, ages, and individual dogs, we recommend measuring your dog's neck before ordering. Use a soft tape measure around the lower part of your dog's neck, leaving room for two fingers to fit comfortably underneath. Alternatively, measure an existing collar laid flat between the two fastening points.
Our Collars are sized as below:
- Small - 42cm
- Medium - 48cm
- Large - 52cm
- Extra Large - 60cm
Important to note that these collars are non-adjustable.
How do I care for my macramé product?
To keep your macramé item looking its best, we recommend spot cleaning with a damp cloth and mild soap. Avoid soaking or machine washing. Allow to air dry naturally away from direct sunlight. For collars and leads, check the hardware regularly for wear.
How do I care for my Alpaca product?
To keep your alpaca item looking its best, we recommend spot cleaning with a damp cloth and gentle wool friendly detergent. Avoid soaking or machine washing. Allow to air dry, lay flat naturally away from direct sunlight.
Alpaca wool is naturally insulated, breathable and odour-resistant, so doesn't need frequent washing - simply air in between uses.
Custom Orders
Can I order something with a custom design?
Yes, we love custom orders! We can accommodate most designs in certain formats. Please message us before placing your order so we can chat about what you're looking for and confirm we can bring your vision to life.
Returns & Care
What is your returns policy?
Because our products are handmade to order, we're unable to accept returns for change of mind. However, if your item arrives damaged or faulty, please contact us within 7 days of receiving your order and we'll make it right. You can view our full Refund Policy here.
About Us
Where is Simple Country Living Shop based?
We're based in Adelaide, South Australia. All of our orders are created, quality-checked, and shipped from our home studio. We're a small, owner-operated business and we genuinely appreciate every order and every customer.
How can I get in touch?
We'd love to hear from you! The best way to reach us is via our Contact page. We aim to respond to all enquiries within 1–2 business days.